Telecommunications
PBX & Infrastructure
A&T specializes in designing, installing, and maintaining structured cable and wiring systems, Private Branch Exchanges (PBXs), Local Area Network (LAN), Wide Area Network (WAN), Metropolitan Area Network (MAN), and other infrastructure for voice, data, and video networks. A&T meets complex business requirements by providing industry leading designs, implementation and support for network infrastructure, telephony, and communications cabling. We employ Building Industry Consulting Service International (BICSI) certified Registered Communications Distribution Designers (RCDDs) to ensure that our customers receive the highest quality premise wiring networks available to current specifications.
We exceed Electronics Industries Association and Telecommunications Industries Association (EIA/TIA) 568A and National Electric Code (NEC) standards for premise wiring and provide test and certification documentation for Fiber Optic cable, Category 5e and 6. We work with the best manufacturers in the voice and data premise wiring industry to bring our customers the best equipment available.
As a small business and successful graduate of the Small Business Administration 8(a) program, we take pride in our history of providing quality, timely, and cost-effective telecommunications services to our customers.
Telecom Expense & Lifecycle Management
Managed Wireless Mobility BlackBerry Program
A&T Systems is a T-Mobile BlackBerry reseller. A&T's BlackBerry Program has been satisfying customers since its inception in November 2002. A&T services the following Federal Agencies:
• The Centers for Disease Control (CDC)
• The National Institute for Health (NIH)
Through A&T’s mobile carrier partner T-Mobile, A&T currently supports:
• More than 700 T-Mobile BlackBerry lines
with both voice/data plans and data- only plans
• Pricing in line with T-Mobile direct rates
• BIS/BES server support
• Browser service
• “HotSpot” service
• “Talk Forever Mobile” service
• World-class International roaming service
• Change of responsibility support
• Mobile number port requests
• Monthly or annual billing options
• Electronic invoicing
• 24x7x365 technical support
A&T’s hardware support includes all current BlackBerry models, including BlackBerry 8820, BlackBerry Curve (8320), BlackBerry Pearl (8100), BlackBerry 8800, BlackBerry 8700g. A&T provides a wide range of BlackBerry accessories available online (http://www.wireless4gov.com/dhhs/index.htm)
One of the biggest differentiators is A&T’s customer support division, which provides a level of support and customer assistance unmatched by any other company, including T-Mobile. Each of A&T’s customer agencies has their own dedicated customer service representative, and A&T staff strive to individualize every trouble ticket or support request. A&T’s customer support department accommodates daily approximately 100 calls and emails in the following support levels:
• Tier -1 Support: Direct support by A&T Systems, 9am-5pm EST, M-F, 1-877-255-2379, customercare@ats.com
• Tier -1 Support, Tier-2 Support: 24x7x365 in partnership with T-Mobile, 1-800-375-1126
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